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Privacy Policy © Copyright 2021 HP Development Company, L.P.
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HP Customer Support - Knowledge Base
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HP can identify most HP products and recommend possible solutions.
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HP PCs, Printers - Finding the serial number
Find the serial number of an HP computer
Every HP computer has a serial number on the surface of the computer. You can also use Windows or ChromeOS to find the number.
Windows
For HP computers with Windows, find the serial number by pressing a key combination.
Use a key press combination to open a System Information window:
Laptops: Using the built-in keyboard, press Fn + Esc.
Desktops or All-in-One computers: Press Ctrl + Alt + S.
Find the serial number in the window that opens. If a System Information window does not open, continue with these steps.
In Windows, search for and open Command Prompt.
In the command prompt window, type wmic bios get serialnumber, and then press Enter.
The serial number displays.
Chrome OS
For Chromebooks, locate the serial number from the login screen.
Turn on the computer.
On the login screen, press the Alt + V keys simultaneously.
The operating system version, firmware version, and serial number display in the top right corner of the screen.
Note:
On an HP supported Chromebook, the serial number has ten digits, lists the product number, and has an HP label.
Labeling on the computer
Look for a label or number etched on the product's surface.
Search the outside of your computer for a number labeled as Serial Number, S/N, or SN. The number might display on a label or be etched on the product’s surface.
Examples of where you might find the serial number:
On the underside or back edges of the laptop or Chromebook
If you have a laptop with a removable battery, inside the battery compartment
If you have a detachable laptop, between the tablet and the dock (remove the tablet to reveal the serial number)
On the back of an All-in-One PC
On the side of a desktop PC
Find the serial number of an HP printer
Every HP printer has a serial number applied to the surface of the printer. If you have connected the printer to a computer, you can also use HP software to retrieve the number.
Labeling on the printer
Look for a label on the product's surface.
Search your printer for a Serial Number, Serial No, S/N, or SN printed on a label. You might need to open the ink cartridge access area or scanner lid to reveal the label.
Examples of where you might find the serial number:
Inside the ink cartridge access area
On the back of a printer
In the input tray (Sprocket printers)
HP Smart app
Find the serial number using the HP Smart app.
Open the HP Smart app. If you do not have HP Smart, download it from 123.hp.com or your app store.
From the app home screen, select your printer name or image.
Select Printer Information to view the serial number.
HP Printer Assistant
Find the serial number in HP Printer Assistant.
Click Print, Scan, & Fax at the top of the window.
Under Print, click Maintain Your Printer.
The HP Toolbox opens.
Click the Device Information tab to reveal the serial number.
HP LaserJet software
Find the serial number in HP LaserJet software.
Click HP Device Toolbox, click the name of your printer, and then click OK.
Click Home > Device Configuration to reveal the serial number.
HP Utility (Mac)
You can find the serial number using the HP Utility printer software on your macOS or OS X computer.
Open Finder, and then click Go in the top menu bar.
Click Applications, and then double-click the HP folder.
Double-click HP Utility.
Select your printer model from the DEVICES list.
Double-click Device Information.
The HP Utility Device Information window opens to display the printer model information, including the serial number.
Find the serial number of an HP monitor
Find the serial number of your HP monitor with the on-screen menu display, or on the outside of the monitor.
If your monitor is working, use the menu buttons on the monitor to open the on-screen menu, and then select Information. The serial number displays in the information window.
If your monitor is not working or the on-screen menu does not display the serial number, look on the back of the monitor, the underside of the pedestal, or under a cosmetic cover for a label with a Serial Number, Serial No, S/N, or SN.
Find the serial number of other HP products
Find the serial number of other HP products. The serial number can be found in the following locations.
Use a magnifying glass to help find the serial number for small items. Most supplies, such as ink and toner cartridges, do not have a serial number.
Laser etching on the surface of the product
Inside the battery compartment
A purchase invoice or receipt
Product packaging or shipping box
Documentation that came with the product
A label applied to the product (usually on the underside)
Additional support options
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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"
Search help
Tips for better search results
Ensure correct spelling and spacing - Examples: "paper jam"
Use product model name: - Examples: laserjet pro p1102, DeskJet 2130
For HP products a product number. - Examples: LG534UA
For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA”
Include keywords along with product name. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"
Need help finding your product name or product number?
Finding your Serial Number
Finding your Product Number
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