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Topic (field_topic) Agent ServicesBlended AIChatbots and AutomationContact CenterConversational AICustomer EngagementCustomer Experience (CX)Customer Journey AnalyticsData and SecurityDigital TransformationMessagingModern IVRVirtual Agents (Chatbots)[24]7.ai Updates
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May 4, 2021
[24]7 Agent Assist Integrates with Google Contact Center AI
In a previous blog, “AI for Contact Centers = Better Customer Experiences,” I…
Emil Xavier
Product Manager, [24]7 Assist
Apr 23, 2021
AI for Contact Centers = Better Customer Experiences
Customer support agents, new and seasoned, need constant education and training…
Emil Xavier
Product Manager, [24]7 Assist
Apr 15, 2021
Migrating WYSIWYG Editors: From CKEditor 5 to TinyMCE 5
Let’s dive into the migration capabilities of WYSIWYG editors CKEditor 5 and…
Eugene Kovalov
Staff Software Engineer
Apr 7, 2021
Reduce Average Handle Time with Visual Voice Technology
Because voice is the costliest channel, contact centers are under constant…
Sarika Prasad
Senior Product Marketing Manager
Mar 31, 2021
Business Text Messaging: Why and How—and How Well—It Works
Welcome to the second post in a blog series sharing insights from a panel…
Nidhin Varghese (NV)
Director, Digital Practice Lead
Mar 23, 2021
Voice Biometrics: The Gateway to Secure and Convenient IVR
With more than 60 percent of contact center fraud cases originating in the IVR…
Sarika Prasad
Senior Product Marketing Manager
Mar 19, 2021
[24]7 Assist for Salesforce Unites Leading CRM + Agent Console
Enterprise agents spend roughly one-third of their workday toggling between…
Emil Xavier
Product Manager, [24]7 Assist
Mar 16, 2021
Transform CX with Conversational AI-Powered IVR Technology
Many customers still prefer to pick up the phone when they need help—…
John Gaffney
Vice President, Voice Commerce
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Join the [24]7.ai community. [24]7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.