A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 44,567 employees across 75 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals. For the year ended 31st March 2018, HGS had revenues of US$ 597 million. Visit us at https://www.teamhgs.com

Certificates and compliance
Industry and quality certifications
Additional documentation is available upon request
ISO 9001:2015
ISO/IEC 27001:2013
HIPAA Compliance
GLBA Complianc

From a consumer perspective, when a product or service is not working as planned, the idea of having to give a maximum amount of effort to get an issue resolved doesn't sound all that appealing. And, from an agent perspective, if technology is able to help automate quick issues so she doesn't have to spend company time and resources to simply tell someone to restart their device, this is a win too.