For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted partner for driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, iflix, MTN and Telstra.

CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers. Let’s work together to tackle and overcome your biggest business challenges.
Learn More
Customer journey orchestration and analytics platform combines with CSG’s digital engagement software to drive superior customer experiences across all channels, at every touchpoint.
Read Press Release
My company is in...
and i'm trying to...
(check all that apply)
Reduce Costs
Launch New Services
Improve Customer Experience
Go
View All Customers
Revenue and Customer Management
5G. IoT. Digital transformation. You need to drive revenue growth from these new trends and technologies, reduce costs through digitization, and provide great CX—and you can do it all with CSG.
Learn More
Customer Engagement
Each of your customer interactions needs to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That's where CSG can help.
Learn More
Payments
Today's payment options go way beyond cash or credit. Work with CSG and Forte, a CSG company, to let customers make payments when, where, and how they want.
Learn More
Featured - Digital Monetization
Build, configure and launch digital services that engage consumers and strengthen brand loyalty - and do it all in 90 days or less with CSG.
Learn More
Insight
7 Trends Transforming the Telecom Industry in 2021
Liz Bauer, Chief Marketing and Customer Officer Looking back at the telecom trend predictions our global experts made last year, you’ll notice two things: They came too early to account for the coro ...
Read More
Insight
4 Ways Conversational AI Can Support Your Contact Center
Companies are embracing artificial intelligence (AI) technology in a variety of settings, but one part of the business—the contact center—is receiving extra AI investment. The contact center AI ma ...
Read More
White Paper
How to Seize the 5G Opportunity
5G is fast becoming a reality with widespread deployments expected by 2021. 5G will deliver speeds up to 1000 times faster than 4G, as well as much lower latency and the ability to support huge num ...
Read More
Industry Report
Forrester Study: Great CX Cuts Cost And Drives Business Results
CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.
Read a commissioned study conducted by Forrester Consulting, “Great C ...
Read More
Industry Report
Field Service Management In The Age of Coronavirus Report
With so many stakeholders impacted in the realm of field service, being able to put a clear adapt-and-response strategy in place will be integral to maintaining day-to-day operations. It is the bus ...
Read Mor

CSG is a provider of software and services that help companies around the world monetize and digitally enable the customer experience. We understand complexity and how to simplify it.