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The Twilio Magic
There’s a unique spirit to Twilio, manifested in who we are and how we work together.
These are the principles we use to build an impactful, high-growth business while staying true to ourselves.
HOW WE ACT
Be an owner
Owners know their business, embracing the good news and the bad. Owners sweat the details and “pick up the trash.” Owners think long term, and spend money wisely.
Empower others
We believe that unleashing human potential — both inside and outside our company — is the key to our success. Be humble and realize it’s not just about us. Invest in each other.
No shenanigans
Always act in an honest, direct, and transparent way.
HOW WE MAKE DECISIONS
Wear the customer’s shoes
Spend the time to deeply understand customers, and solve problems from their perspective. Earn trust through every interaction.
Write it down
Our business is complex, so take the time to express yourself in prose — for your sake, and for the folks with whom you’re collaborating.
Ruthlessly prioritize
Prioritization helps break down complex problems, and provides clarity in the face of uncertainty. Decisions are progress, so make decisions with available information and keep learning.
HOW WE WIN
Be bold
We’re driven by a hunger to build a meaningful and impactful company. Embrace crazy ideas and remember, every big idea starts small.
Be inclusive
To achieve our goals, we need a diverse set of voices in the room. Build diverse teams, and seek out unique points of view.
Draw the owl
There’s no instruction book, it’s ours to write. Figure it out, ship it, and iterate. Invent the future, but don’t wing it.
Don’t settle
Expect the best from yourself and others, because there’s no feeling greater than being proud of our work. Hire the best people for every role.
Interested in becoming a Twilion?
Whether you are the queen of code or the maestro of marketing, we are always looking for passionate individuals to join our expanding global team of Twilions.
Visit our jobs page
Press coverage
Visit our press page to learn about Twilio’s recent company announcements and press coverage or to get in touch with Twilio’s Public Relations team.
View our press page
The Twilio brand
Are you looking for the official version of our logo, colors, and images?
View our brand pag

A Twilio é líder em comunicações em nuvem. Saiba como estamos capacitando os desenvolvedores para criar o futuro das comunicações empresariais.